Support
Questions about a quest, a payment, or your account? Email hello@sidequestpays.com and include the email on your account. We reply within one business day.
Common questions
As soon as the requester approves your proof, or automatically 72 hours after you submit if they do not respond. Your first 3 payouts are sent 7 days after approval, as a safety check. Stripe then deposits it to your bank, usually within 2 business days.
Every quest is paid by the requester before it appears in the app, and the money is held until the quest is resolved. If a requester disputes your proof, a person at SideQuest reviews it.
Anyone can sign up and see remote quests. Payouts currently work in the US, UK, EU and EEA, Canada, and Switzerland. If in-person quests are not live near you yet, the app lets you know and we notify you when they arrive.
Go to Account and tap Set up payouts. Stripe verifies your identity and connects your bank, and you are approved automatically as soon as that is done. We email you when you're approved.
Check spam, then request a new code. Codes expire after 15 minutes.
Delete your SideQuest account
In the SideQuest app, go to Account and tap Delete account. Or email hello@sidequestpays.com from the address on your account and we will delete it within 30 days. Deleting removes your profile, name, email, location, sign-in history, notification tokens, and Stripe payout account. Records of completed and paid quests are kept, unlinked from your personal details, for as long as tax and accounting law requires. See the Privacy Policy for what we keep for tax and payment records.
Safety
Never continue a quest that feels unsafe. Release it from the quest screen and email us so we can review the requester. In an emergency, call 911.